Prosupport provides 24x7 priority access to engineers, onsite service after remote diagnosis and supportassist technology with automated issue detection and alerts. When it comes to service, proactive is good, but predictive is even better. Prosupport support dell technologies united kingdom. Dell upgrade from 3y prosupport to 3y prosupport plus. Your quote from dell emc the quote will include the name of the dell emc. Dell upgrade from 1y prosupport to 3y prosupport extended. Oct, 2015 ive been using a dell latitude 12 e7250 without incident, and to test the ease and efficacy of prosupport, dell engineers sent me a script to run on my system to simulate a memory failure. Proactive automated detection and alerts on critical issues with dell supportassist technology 24x7 direct access to highly trained engineers. Usually ship in 1 weeks, back to back 45 weeks, image may differ from actual product. Dell r730 upgrade to 3yr prosupport nbd lastbestprice. Same or next business day onsite repair after remote diagnosis.
With the prosupport enterprise suite, you can get the most out of your investment with the support expertise and insights dell emc is. Beware dells next business day onsite service scam. When you choose prosupport, highly trained experts are there around the clock and around. Uk dell reseller here, i always get my xps line with the premium support, though im sure we all route to the same end point in india we always get what seems to be great support with prosupport vs basic 3yr nbd on say our latitude laptops, i try measure them the same as our server support. Nbd prosupport covers both supported hardware and software on your server for the duration of the contract. Dells next business day onsite service description nbd. Dell s next business day onsite service nbd can place a dell certified engineer at the customers location the following business day, after completion of telephonebased troubleshooting when a dell technician accepts and logs a system fault call before 17. With the prosupport enterprise suite, you can get the most out of your investment with the support expertise and insights dell emc is known for across the globe. Prosupport or prosupport plus on the server dell emc openmanage suite prosupport or prosupport plus on the server dell emc supportassist prosupport or prosupport plus on the server microsoft windows server and hyperv through microsofts extended support end prosupport, if software was purchased from dell.
Oct, 2015 in addition to providing troubleshooting, service and next businessday replacement parts for dell hardware, prosupport and the premium prosupport plus also deliver ecosystem support to ensure. If your system is very critical you can add to the 4 hour pro support and extra support 4 hour pro support with mission critcal. Solved dell prosupport, worth the cost of another server. Dell 3y basic nbd 3y prosupport nbd upgrade from 3 years basic warranty next business day to 3 years prosupport next business day. Dell emc prosupport and the mission critical option introduction dell emc1 is pleased to provide dell emc prosupport and the mission critical option the services or support services in accordance with this service description service description. Dell precision txx10 upgrade from 3y basic to 3yr prosupport nbd our team is working from home, all orders on local pickup, hope to resume as soon as feasible. Using proprietary supportassist 2 technology, the prosupport suite provides predictive alerts to help you stay ahead of issues, proactive support to help you quickly repair both hardware and software problems and priority access to prosupport engineers giving you 24x7 backup. Dell optiplex 7460 all in one allinone core i7 8700 3. Third party collaboration for hardware and software. Dell 1y basic nbd 1y prosupport nbd upgrade from 1 year basic warranty next business day to 1 year prosupport next business day extended service agreement 1 year onsite. Dell prosupport offers premium hardware and software support available around the clock, 24x7x365.
Ive been using a dell latitude 12 e7250 without incident, and to test the ease and efficacy of prosupport, dell engineers sent me a script to run on my system to simulate a memory failure. This is standard warranty replacement stuff, and it isnt very expensive. Single point of accountability with highlytrained experts. Based on a september 2019 internal analysis of service requests from august 2017 to august 2019 for dell emc storage and data protection products comparing service requests for products with.
Nbd service overview next business day onsite service includes, from the date of delivery, a support service designed to assist in giving you peace of mind. Reading through some other threads, it seems like pro support is way better than the basic support warranty the desktop. Reading through some other threads, it seems like pro support is way better than the basic support warranty the desktop comes with. Buy a dell upgrade from 3y next business day to 3y prosupport extended service or other warranties 3rd party at. Dell s next business day onsite service description nbd service i. The dell prosupport enterprise suite doesnt just extend your it team. Dell prosupport delivers proactive it support that is fast and easy prosupport for pcs and tablets is designed to provide fast proactive it support for businesses of all sizes. Prosupport provides for a single point of accountability with highly trained in region experts, next business day onsite service with parts and labor response, dell. Should the system develop a fault, dell s nbd service can place a service. Beware dell s next business day onsite service scam personal story if you are purchasing a system for work purposes, like i did, you may be tempted during checkout to purchase what dell advertises as next business day onsite service. Dell upgrade from 3y next business day to 3y prosupport. Next business day onsite response following telephonebased troubleshooting and diagnosis, a technician can usually be dispatched to arrive onsite the next business day. Dell is pleased to provide dell prosupport for it the service or services for select server, storage, desktop and notebook systems and. Dells nbd service incorporates the following standard support services plus onsite engineer support if necessary.
Dell emcs prosupport suite for pcs offers that level of service. Next business day onsite service with optional parts and labor response. With the right support solution, dell emc can help you achieve your goals. Prosupport plus is dell s most complete support service, it combines 24x7 priority access to expert support, coverage for accidents, hard drive retention, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification. Dell prosupport makes it easy because you get a team of engineers who are always accessible, provide you with a single source for hardware. With inregion engineers, 24x7 support and proactive alerts, prosupport helps you stay focused on business innovation with. Parts only means that replacement parts are shipped to your business location without our. Dell s next business day onsite service nbd can place a dell certified engineer at the customers location the following business day, after completion of telephonebased troubleshooting when a dell. It enables you to resolve it questions and problems in less time. Prosupport helps you minimize disruptions and maintain a high level of productivity.
Using proprietary supportassist 2 technology, the prosupport suite provides predictive alerts to help you stay ahead of issues, proactive support to help you quickly repair both hardware and software problems and priority access to prosupport engineers giving you 24x7 back. When you choose prosupport, highly trained experts are there around the clock and around the globe to address your it needs. Dell upgrade from 3y next business day to 3y prosupport plus. Support procedures the 4 levels of support dell s nbd service incorporates the following standard. Dell prosupport includes hardware, software, drivers, etc. Prosupport 4hrmc prosupport nbd power supply, disk drives, sas controller on es20, external fans, bezels, cables and rails data protection advisor 90 days.
Support during warranty available with purchase of a maintenance support option. Dell emc support services are built on a foundation of artificial intelligence ai, machine learning and data. Email download pdf 528k view the full article as a pdf the dell prosupport for client products service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of. Handout service description dell emc prosupport and the mission critical option introduction dell emc1 is pleased to provide dell emc prosupport and the mission critical option the services or support services in accordance with this service description service description. For customers who want to maximize productivity beyond the basic warranty service, dell prosupport is a configurable suite of professional. Dell prosupport plus next business day onsite service. Fill out the form below and one of our experts will get right. Dell is guaranteeing a fixed price point for six 6 fixed configuration bundles. Emergency dispatch for mission critical severity level 1 issues. Prosupport plus is dell s most complete support service, it combines 24x7 priority access to expert support, coverage for accidents, hard drive retention, next business day onsite service after remote. If you are having a weird issue with your server, and you dont know if it is a vmware issue or a dell issue, then prosupport is your friend. Your quote from dell emc the quote will include the name of the. Dell prosupport premium hardware and software support available around the clock, 24x7x365.
Dell emc offers a single source with the expertise, knowhow and capabilities to make supporting your it easier. Dell next business day onsite service nbd service i. The prosupport enterprise suite doesnt just extend your it team. Dell will transfer the service providing dell is advised of the relocation, and that the service is available in the destination location. If prosupport is different, i have gone through the purchasing steps at dell. Hi everybody, im getting quotes for some xps laptops and specified that we absolutely need a 3year nextbusinessday onsite warranty. With the dell prosupport enterprise suite, you get the most out of your investment with the support expertise and insights dell is known for across the globe. Supported products with both a dell prosupport for it and dell prosupport mission critical contract with 2hour or 4hour onsite response will have an onsite technician dispatched, if necessary, in parallel with telephonebased troubleshooting. The table below sets forth dell emc1 productspecific warranty and maintenance terms and information. Your quote from dell emc the quote will include the name of the dell. Dell emc prosupport plus for enterprise january 28, 2020. Prosupport plus continues to be the only predictive and proactive support in the market.
Using proprietary supportassist2 technology, the prosupport suite provides predictive alerts to. Calls received by dell emc after local cutoff at customer site local. Next business day onsite service 27032006 page 1 v 2. Based on a september 2019 internal analysis of service requests from august 2017 to august 2019 for dell emc storage and data protection products comparing service requests for products with prosupport plus for enterprise vs. Selected service on poweredge departmental servers. The service will be available in the new country once dell has been has been notified and dell s system updated. Dell emc prosupport enterprise suite professional it support helps reduce it complexity and control costs. Dells nbd service incorporates the following standard support services plus on site engineer support if necessary. Dell emc software which is identified on the dell emc product warranty and maintenance table or on your order form as eligible for prosupport for enterprise during a maintenance period. Dell emc1 is pleased to provide prosupport for enterprise the services or support services in accordance with this service.
In addition to providing troubleshooting, service and next businessday replacement parts for dell hardware, prosupport and the premium prosupport plus also deliver ecosystem support to. Prosupport or prosupport plus on the server dell emc openmanage suite prosupport or prosupport plus on the server dell emc supportassist prosupport or prosupport plus on the server microsoft windows server and hyperv through microsofts extended support end prosupport, if software was purchased from dell emc prosupport plus. Dell emc mpsswi002 prosupport wnbdsoftware support. Dell prosupport vs prosupport plus im going to get several dell optiplex 3050s. Whats the difference between prosupport and regular. Supported products with both a dell prosupport for it and dell prosupport mission critical contract with 2hour or 4hour onsite response. Dell emc prosupport one for data center introduction dell emc1 is pleased to provide dell emc prosupport one for data center the services or support services in accordance with this service description service description. If you are having a weird issue with your server, and you dont know if it is a vmware issue or a dell. It ensures youll be able to resolve every question and every problem, every time. Proactive automated detection and alerts on critical issues with dell. Uk dell reseller here, i always get my xps line with the premium support, though im sure we all route to the same end point in india we always get what seems to be great support with prosupport vs basic 3yr nbd. Dell optiplex 7460 all in one allinone core i7 8700. Availability and terms of dell technologies services vary by region and by product.